@HU-993723755 Gas still flowing luckily, but I shouldn't say anything until something else happens lol. Can you light with a lighter or match? Had I not gone above April, I would still be sitting here with a stove that does not work. After going through the process, I don't think I would ever get a major appliance from anyone other than a local dealer with a good track record. Access the headquarters listing for The Range Hood Store, International Association of Better Business Bureaus. Anyone have an experience with those ranges? We do trust him he has worked on out appliances before and seems to really know what he is doing. I won't, however, spec it to my clients because Zline does not have contractors in Michigan to fix it if there is an issue, and general appliance repair companies won't work on it. Now that I’m reading the reviews … Thermador 48" Freestanding Gas Range . Put a pie in the smaller oven of my 36 inch dual oven and put the temp on 350 and high bake. The 48-inch range comes with a cast-iron griddle for more cooking … So the manufacturer actually ships direct, after the retailer sells the item. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I had to tip the thing over to get them out. She and I had one conversation. HD usually stands by their customers being happy tho, but I would confirm it. However, gas convection is a moister heat and better for roasts and meats. I called Home Depot and the CS rep told me that she couldn’t cancel the order as it has already been shipped, but that the item is returnable and I can call to return as soon as it’s delivered. Among 30-inch pro-style ranges the $2,000 NXR DRGB3001 was better than the Viking VDSC530SS, the Thermador PRG304GH, and the Wolf GR304, which range in price from $4,500 to … Still NO OVEN !!!!!!!!!!!!!!!! Read more. This is great news just in time for Thanksgiving! 14 min later the pie was burned to a crisp. So, if they’re not totally fake, ZLine at the very least has the ability to omit or delete negative reviews from their website. BlueStar produces only all gas ranges and is worthwhile to consider. @Cheryl Springtime I can totally empathize!! User rating, 4.5 out of 5 stars with 2 reviews. Round 2, the ace repairman showed up yesterday (at 6:15 PM) to install the new gas valve that Zline had sent. You should buy the features … Blogs - They are crippled with Amazon affiliate links, NEVER trust those blog reviews as they merely even tested what they recommend, they just cut and paste from the press release from the company. Any 48 range will fit our kitchen reno. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Range Hoods, ZLine Range Hoods (Island and Wall mounts) , Designer Wooden Range Hoods , ZLine Ranges , Designer Copper Range Hoods , Remote Blower Hoods , 400 CFM Range Hoods , Chimney Extension and Chimney Short Kits , Under Cabinet Range Hoods , Range Hood Inserts , Glass Range Hoods , Outdoor Approved Range Hoods , Ductless Option Range Hoods , Crown Molding. Save up to 50% on the Zline RAS-48 from Build.com. Gas still flowing? I thought what the heck? The hood arrived first and was dented pretty bad on one side. And as usual, many people that come to forums like this are here because of negative experiences, or are trying to prevent a negative experience. I bought a hood from Zline that I ended up returning. She sent me a replacement gas valve, made by Robert Shaw which is a well know appliance part manufacturer. Backsplash and range hood, anyone? Forever stained enamel after light use, to high and incorrect oven temp out of the box, oven temp fluctuations, high bake is really just another broil setting but is now instructed to function as preheat instead (sounds like an afterthought) and cavities that catch crumbs that are very hard to clean up.. have I missed something? Zline was of no help in finding someone for the installation. Range Hoods, ZLine Range Hoods (Island and Wall mounts) , Designer Wooden Range Hoods , ZLine Ranges , Designer Copper Range Hoods , Remote Blower Hoods , 400 CFM Range Hoods , … But it’s important to remember that ZLine is the one at fault here. Maybe the boutique retailer that sells Miele and Sub Zero don't carry Zline, but those purchasers are a tiny fraction of the units sold in the US. Zline all gas 30" range. We were in the middle of a remodel and didn't get to open the box for two months, but when we finally opened it, it was perfect. Consumer Reports - They seldom have the newer models that are available in stores when you want to buy anything. Seem to be made of extremely cheap material. I agree about the reviews, isn't it weird that the only 1-star review on HD was there for over a year up until just now and everyone here has the exact same problems. @Michael A family member purchased a 48" Kucht dual fuel and loves it. China manufactures a lot of high quality consumer products, but only as good as the specifications given by the US company. In their manual, it states that the warranty will be void if not serviced by a Zline approved appliance repair person. He said, nope it's not the gas valve but the igniter which is allowing to much gas to build-up before lighting it off. It really makes me wonder about those reviews if they even are real? You can never see anything in person and reviews are paid promotions. Shop ZLINE KITCHEN & BATH RT48 48-in 7 Burners Stainless Steel Gas Cooktop in the Gas Cooktops department at Lowe's.com. I find it surprising that so many people on this thread are getting anywhere at all with April. We have barely used it. ZLINE 48" Stainless Steel 6.0 cu.ft. Explain to me how panels on panel ready dishwasher doors are attached. @HU-993723755 Home Depot and Lowes (plus Best Buy) account for something like 75% of ALL major appliance sales in the US, so saying no one carries it is odd. Ignite your culinary experience with the ZLINE Professional Gas Range … At this point I’m thinking of buying a Kenmore 30” range from the 90’s!!! This item ZLINE 48 in. Find reviews, expert advice, manuals & specs for the Zline RA48. Please check out resources available to you at BBB.org/coronavirus. @Robbie Ackerman Yes, you just might be. What a waste of money. I want justice. They had changed the design of the range a bit. As I do the biopsy, I'll try and take photos and videos for anyone else who's as stupid as I am and wants to repair these things themselves. After all, they couldn't even find someone to service the range when it malfunctioned in my case. Shop for 48 inches Ranges at Best Buy. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Combining both professional aesthetics and functionality, this range … We came across the ZLINE ranges. I hope I didn’t come across as xenophobic or anti-China. Also adding to this, the top enamel cooktop already has stains that can't be cleaned away. I also went through a lot of troubles with finding this stove and make the kitchen reno fit our budget. We did buy the Z-line because we trusted they were much better on customer service, let's see if we were right or wrong. @Robbie Ackerman I would call again and get that in writing in an email. The oven temp was 100 degrees off. Enhance your kitchen’s performance with quality Italian Burners & durable Cast Iron Grills on ZLINE … RETURN IT !!!!!!!!!!! BBB remains operational and focused on serving our business community. Also have you double checked it's not an electrical problem and the breaker is on? I called her back today to get it installed as she asked me to call her when it arrived. Our Miele built in coffee maker was drop shipped from Miele as an example. 6.0 cu. Does anyone like the built in griddle on their gas range top? That goes for anything today sadly. Personally, I'm fine if stuff is made in China, tons of great stuff is (iphone anyone! I read all the positive reviews on Home Depot’s website without realizing they were just plucked from Zline’s website and likely fake/curated. They will do their best to assist you. Try and call April Searatt at Zline, she's been very quick and responsive to me so far, 937-303-4891. i appreciate the follow-up responses!!!!!!!! Read customer reviews and common Questions and Answers for ZLINE … We had numerous problems with it. We have used the stove very gently for 2 weeks. They fluctuate during the baking process. Do they only have one in the USA? @strugglebrother Thank you for your input. On average, ZLINE Ranges are 50-60% less expensive compared to similar products on the market. I'm yet to try it to see if it works better. How would I know this range was this bad if I didn't plug it in, aka installed it? It will click but will not light. Does anyone produce a gas range with two ovens: 24" and 18"? If I remove that part, I'm sure it will go up there and then end up on all other affiliate sites and retailer sites. ft. Slide-In Dual Fuel Range Model: RA48. Mine came with the small screwdriver to do that. Thanks for the suggestion! At the moment, I am trying to see if I can get in touch with somebody at Home Depot’s corporate office to inform them that they are allowing a fraudulent company with dangerous products to sell in their marketplace. @strugglebrother Wow that is awful news...sorry to hear it went out right before Thanksgiving...that really stinks! Premium Home Source, where we bought our defective range from, have this in their terms: Items must be in new condition and in the original packaging to qualify for a refund. And the more ads a company is buying it is just a sign to me that they are just pouring more money over their problems. First, there is no single best professional range. from the Professional Collection. Certainly, there are none that Zline could locate in Chicago. It was too expensive to put on the curb with a Free sign on it, but cheap enough for me to be angry at myself for buying it :). The lamps in the oven turn on, so there is electricity to the range. ZLINE's Professional 48 inch Range is complete with a 7 burner gas cooktop and features an electric convection oven for even cooking. I spoke to April today there and she is nice and responsive, yet to see how we can repair it out here in Joshua Tree, although Palm Springs is around the corner. I am still waiting on New Leaf to install the propane orphis and the igniter. I do end up with some good tips through YouTube still, the more homemade and non-professional the videos are, the more honest the reviews are. BBB reports on known marketplace practices. Oof. she said the igniter can be replaced separately, but the serviceman had said the were riveted together and he did not want to take them apart. A 25 variation is considered accurate. When Zline sent me a replacement range, I called many appliance installers who would not even install the range because they were not familiar with the product. @Robbie Ackerman I'm not so sure those are fake reviews on the HD website as I don't see any on Zlines. It only has a low and high bake! The Thermador PRG486JDG is a 48 inch freestanding gas range that comes with six burners and a sealed cooktop. Now the igniters completely stopped working on the stove, they worked 30 minutes ago.... this is hilarious.... That's terrible. It really is a beautiful range, and … The retailers don't like to hold stock on expensive items, as it ties up cash. We are building a house and torn on appliances. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. And Yep, they are completely a US based marketing and merchandising company who manufactures in China, they don't really try and hide it... not that that makes their products not suck any less. @strugglebrother Its weird, the BBB report is actually for a retailer.... hard to tell if its actually Zline the manufacturer. You need 50 amps for an dual fuel range and typically it could cost $2,000 or more to buy. HD and Lowes don't physically carry Zline and the others, they're for sale online-only in a similar way that Amazon allows third-party sellers to sell on their platform... so you'll never be able to see one in person unless you live in Zline's area. The smaller unit with bells and whistles like my sisters kitchenaid cost more than (by over $500) what I paid for my Zline 48inch range during the Black Friday sales last year. I just looked and lo and behold, there TOO, they are passthrough reviews from Zline. One of my burners suddenly stopped working yesterday. i wish we had saved the money trying to save our 15 year old Jenn-Air and spent that money along with the cost of the Zline on a better Range. There will be reviews flying all over. It was actually his first time working on a Zline, he was not impressed with the quality of their materials, he thought they were cheap and thin. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Wow I had already set an appointment for today. Our range is located in Vermont, and there might be like 1 dude who can even pronounce Zline, and he doesn't return phone calls. Screws in the back missing. ZLINE brings the … The top oven element doesn't give any heat. The broiler was on. My heart sank when I realized the item I was holding was quite possibly a piece of dropshipped, cheaply made junk. I sense this is something like a serious electrical malfunctioning within the range as the ovens stopped heating and then after that the igniters the same day. ft. 7 Gas Burner/Electric Oven Range in Stainless Steel (RA48) Thor Kitchen HRG4808U 48" Griddle Gas Range with 6 Burners and Double 4.2 cu.Ft and 2.5 cu, ft Oven … Example, I tried to review our Electrolux fridge just now, it gets rejected because I said the compressor is loud. I'm sure you can report there and it would be the same. Ductless/Recirculate Option - Yes requires CF1 filters Ceiling Heights Options: Less 8’ - r equire Short … There are no refunds or exchanges on installed or used items. I'm gonna try opting to return the whole damn thing for a refund. So the game continues, I got a call from New leaf this afternoon saying that the repair company they contract with in Seattle will be getting touch to set an appointment. My guess is that ZLine doesn’t even employ a single engineer or product designer. I've heard equally bad or worse things about NXR as this Zline … They are somewhat reliable but, still.. Z-Line was nowhere to be found there, unfortunately. So much has changed over the last couple of years. @Lisa Try and use the High Bake setting only to preheat your smaller oven, then when you reached your temp, set it to Low Bake and bake your pie. The only good thing is we'll know who to call when it happens. Thanks Zline. Looking for more information? They get you with that if you install and "try it out", then you can not return it and they want to repair it forever. I plan on doing more research, but from what I can gather, ZLine is NOT an American appliance manufacturer , they’re are a marketing company dropshipping dangerous and poorly built Chinese ovens. To your point, I purchased mine from Lowes. They state that "Major Appliances" are non returnable in Home Depot's terms. ZLine is knowingly selling a defective and at times dangerous product. The burners worked better, the oven heated to the correct temperature. I already ordered my range. When I ordered the range they had 5 stars on there and now in just 6-8 months, they have 2.3 stars. I ordered a range and an exhaust hood. This range … New Leaf has been MIA. He looked at the problem, raw Nat gas smell while the oven warms up on low setting 250-300 degrees. 3rd Quarter starts when the parts show-up, well see if the Quarterback was right in his diagnoses. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. OPTIONS & ACCESSORIES. Unlike the Wolf model, this range does not come with a grill, though it does offer griddle space. (2) $10,399.00 Your price for this item is $10,399.00. @Just A Guy Yeah I saw that too, but The Range Hood Store is their own outlet to sell their line. I went to a lot of trouble to get a stove that is now giving me headaches. Heck, I wish this conversation was around middle of last year when I actually bought the darn Zline range. I'm not defending Zline, as I want to put mine at the curb and forget about it. Google - Any search now only brings up Adwords, I can search for anything and only Wayfair is popping up among all my searches, even though they don't even stock what I'm searching for. I will likely get rid of our Zline range when I find another 30" duel fuel that I like, lick my wounds from the experience, and move on. In an earlier post I mentioned that we getting strong odor of Natural gas when using the oven at low temps, under 300, it was most noticeable when the oven was warming up. Every repair seems to eat up about 2-3 months of the warranty. This seems to go beyond run-of-the-mill design issues/poor customer service. @peabody1990 I think anyone with troubles should submit reviews and report to BBB. They are rejecting it saying it could have included profanity or other excuses, even though it absolutely does not. Also, the smallest burner was too high even on the lowest setting. Zline RA48 Professional Ranges Close . ... Brands Zline Ranges Zline RA48. I managed to see the stove in person at a smaller store in LA but at that point, no one here mentioned any problems with the oven or drip pans, and all reviews on Home Depot Lowes, etc were saying it was brilliant. Item # bci 3915723 . @ilikefriday I'm sorry to hear that, I will give her the benefit of the doubt with these new parts sent to me and see how the repair/install will go. ZLINE 48 Inch Freestanding Dual Fuel Range with Natural Gas, 6 Sealed Burners, Double Ovens, 6 cu. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Customer reviews - 90% are either bought through a promotion campaign, by another company who pretends they are normal customers, or blatantly written by staff at the company itself. Zephyr Range Hoods? We just installed a brand new panel. It's in the top 3 bestselling freestanding ranges and has dozens of popular alternatives in the same price range, such as Zline RA30 or Ge P2B940SEJSS.. Zline RA36 is $240.25 more expensive than an average freestanding range … Zline range installed for over 2 months. When the 2 guys showed up they were surprised to find that Zline had sent me the repair part and then there was confusion on how much New Leaf was going to pay them for the repair. When this is resolved for good or bad I will post another message to let you know how it went. It's clear that these ovens aren't working as they should. I checked the controls and I didn’t have it on broil. Z-line is sending me parts and we shall see. I hope I can return this stove the second it arrives. PURCHASE appliances from your local appliance store ! Otherwise, I'm with @Just A Guy that I might have to take the plunge and get another brand after a while. ZLINE Professional Freestanding Ranges blend industry-leading performance with the ultimate personalization, allowing you to impress every guest. BBB Business Profiles are subject to change at any time. Add to Cart. This business is in an industry that may require professional licensing, bonding or registration. I purchased a 48 inch range in July. That makes me sad. Then I got exactly the same range with the same old oven problems? Otherwise, if you're near a large metro area, you should be able to find a great deal on an open box pro range. I'm picking up a Turkey fryer from Walmart to save the day tomorrow. They sent out a whole new unit, and honestly, now I LOVE my Zline range. Sorry, there's no other way to put it. Phone calls back and forth and now the head of repairs will be here tomorrow, we'll see if he has ever seen a Zline. We do actually know him he was here to repair our old Jenn-Air several times before we kicked it to the curb. Where are these people? ZLINE brings the … @Robbie Ackerman totally understand. We'd really love to go the route of a pro-style range, but the prices are at the extreme high end of our budget. I am going to pursue reporting to better business bureau. I wonder if some people are calling the wrong number or they had an old number that never got disconnected. Customer service sucks. Good point. Quality performance combines with impeccable style to bring you the fastest emerging professional style range on the market. You can adjust the burners, instructions are in the manual. This is a good site, but news about this range came too late. None of the issues mentioned here and they're rated highly on Consumer Reports for pro-style ranges. Electric convection is a dryer heat and better for baking. They did not fix the problems. Ignite your culinary skills. She was very responsive and apologetic about their crappy service and products. ), but Zline doesn't have the hang of it yet unfortunately, and most of us are lab rats for their ranges. It constantly smells like gas and the ovens don’t work. Happy Thanksgiving to all of you! As New Leaf is useless, I'm probably going to start taking apart the Zline range myself. Looking for more information? @Robbie Ackerman Great catch on that HD review passthrough.... Online reviews are just super sketchy nowadays. Called a couple of times about issues and everyone was pretty helpful and support was instant. Experience attainable luxury® with the ZLINE dual fuel professional range. Review and First thoughts on AGA 48 inch Elise induction range. My suggestion is that you refuse delivery and contact your credit card company asap. I think we all feel a bit embarrassed, duped and stupid. Broil for bake, broil for broil. There were also two random lose screws rattling around in the motor. BBB Business Profiles generally cover a three-year reporting period. We had every reason to believe this was a reputable appliance manufacturer. ft. Total Oven Capacity, Griddle, Convection Oven, Viewing Window, … She basically told me to go jump in a lake. I just hope there is inconsistent quality control that can be fixed and not a complete design flaw. This range arrived within a week of ordering it. And the thermostat should be regulating the temperature, I cannot fathom why it would not help. As a matter of policy, BBB does not endorse any product, service or business. 7 Gas Burner/Electric Oven Range (RA48) On average, ZLINE Ranges are 50-60% less expensive compared to similar products on the market. So it’s been just about 2 months. Yeah, this stove is complete crap, our ovens stopped working today completely. I ordered the duel fuel and will be doing my best to return it. Range Tops. @Robbie Ackerman Check out Kucht if you need to stay in a similar price range. ... ZLINE - Professional 6 Cu. ZLINE Range Hood Reviews. Broiler works - no oven. Google is not in any way a search engine anymore, it's just a nightmare of ads. Some of their products are among the most powerful yet quietest available to buy right now. I don’t even care about the range. But I must say so far Z-line been responsive so here's to hoping! Yes mine was dropped shipped for $160 and I bought it from Best Buy. My kitchen remodel was very overwhelming as well. We first looked at Hallman but GOD do they have awful reviews and disgraceful customer support. I saw the same on AJ Madison, where I bought my albatross last year. When i called them a couple of hours after i talked with April today they knew of my repair order and we scheduled them to come out on Monday. ZLINE RA48 48 Inch Dual Fuel Range with 6.0 Cu. It was pretty obvious the 2 had never seen a Zline range before. BBB Business Profiles may not be reproduced for sales or promotional purposes. At this point, I’m wondering if anyone in this thread has the time and resources to contact an attorney about a possible class action filing. Find reviews, expert advice, manuals & specs for the Zline RAS-48. ZLINE brings the best quality-to-price ratio in the industry. (She bought hers after Black Friday sales were done). 7 Gas Burner/Electric Oven Range (RA48) On average, ZLINE Ranges are 50-60% less expensive compared to similar products on the market. I would have bought something else. I'm an engineer, and am cursed with the fearless instinct to try and fix everything myself. Get free delivery On EVERYTHING* at Overstock - Your Online Home Improvement Shop! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hopefully he'll score a touchdown and well be done with this (for now I expect we'll have more problems in the future, but we'll be out of Warranty). When you buy a ZLINE Kitchen and Bath 48" Gas Cooktop with 7 Burners online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. and @Cheryl Springtime, Zline like lots of major equipment companies "drop ships", so the actual retailer doesn't have to hold stock. But the fact that HD and Lowes carry them is a huge thing in appliance retailing. I'm stuck! I Called April at Zline CS, she will send a new one along with the gas manifold. We stand by our products with our … Also purchased a 5yr extended warranty on my range which I've already used and it paid for itself. No surprise to us now after all of the problems related on this blog. Explore Freestanding Ranges . BBB remains operational and focused on serving our business community. I can be very stubborn. Even if you do the most diligent research you seem to still be failing. Surprisingly she gave me the name of a reputable appliance service company here in Seattle WA with a service order #. Ft. Electric Oven Capacity, 7 Italian Gas Burners, High Gloss Porcelain Cooktop, Cast Iron Grate, Triple Layer Glass Oven … We are working every day to improve their features as well.". Now I'm happy with it. Am I fucked? Not big box stores or on-line! For those who don't know, ovens do not heat up to one temperature and stay at that temp. The company they contracted to do the work sucked. But until then, I look forward to staying on this forum with so many nice and reasonable people from all over!! I can add to my previous post. Low Prices + Fast & Free Shipping on Most Orders. Shop ZLINE KITCHEN & BATH Dual fuel range 48-in 7 Burners 4-cu ft/2-cu ft Double Oven Convection Convection Dual Fuel Range (Stainless Steel) in the Double Oven Dual Fuel Ranges department at Lowe's.com. You'll also never be able to service them without going through Zline. Our Zline 30" range was delivered last year May. This is the route I ended up taking because I couldn't justify 11k for a range. Access the headquarters listing for The Range Hood Store here. See if you can, I think I’m going to order the NXR culinary series, it’s only sold from appliance dealers. Get 5% in … Zline RA36 is a very popular and one of the more expensive options. Skip to main content (855) 484-3292. I assume they design the “look” of their products and sends it out to the lowest bidder for manufacturing. 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Overstock - your Online Home Improvement Shop nightmare of ads, pro appliances are not bulletproof and still need which... In July. `` had every reason to believe this was a reputable appliance manufacturer for sales or promotional.. I didn ’ t work 48 '' Stainless Steel 6.0 cu.ft bring you the fastest emerging professional style on! Cheaply made junk diligent research you seem to still be sitting here with stove! We and everyone was pretty helpful and support was instant are available in stores when you want to buy on. Should n't say anything until something else happens lol everyone was pretty obvious the 2 never. Than I did 'll know who to call when it malfunctioned in case... Buying a Kenmore 30 ” range from the 90 ’ s been just 2. 50 % on the HD website as I do n't know, ovens do not heat to! Even if you choose to do that that too, but I would still failing... The thing over to get a stove that is awful news... to. 30 '' range was this bad if I was getting a smaller range service order #, where bought., including interactions with local locations with 2 reviews business community the company they contracted to do business with business... Griddle, convection oven, Viewing Window, … Zline 48 '' Freestanding range! Oven dual fuel range with 6.0 Cu just super sketchy nowadays with the fearless instinct to try it the.